Release Notes

May 19, 2015

Lightspeed OnSite 2015 2.1


Lightspeed OnSite 2015 2.1 has major improvements in performance speed.

  • Count Inventory comparisons and adjustments are faster.
  • Intelligence reports are faster.
  • Apple GDV Inventory Report is 2x faster.
  • Searching for Products, Customers and Invoices in POS Mode is faster.



  • Opening the cash drawer is controlled by the user privilege and payment method.
  • Merchant Warehouse is replaced by Cayan.
  • New setting for automatic completion of sale in POS Mode.
  • Cash Denomination buttons are now available for cash payments in POS Mode.
  • New option in Users to allow passwords to never expire.
  • New button in POS Mode to reprint a Gift Card receipt for an Invoice.
  • Gift Card balances are printed on receipts.


Bug Fixes

  • Fixed an issue where when the Can Exit POS Screen privilege was set to authentication the user was logged out.
  • Fixed an issue in POS mode where the Sell Negative Inventory on Invoices privilege allowed selling negative inventory.
  • Fixed an issue in POS mode where the Sell Negative Quantity on Invoices privilege allowed selling items that were at a negative quantity.
  • Fixed an issue in POS mode where the Sell Below Minimum margin on Invoices privilege allowed selling below the minimum margin.
  • Fixed an issue in POS mode where attempting to log out when the Can Exit POS Screen privilege is set to authentication or to not allowed caused Lightspeed OnSite to crash.
  • Fixed an issue in POS mode where the End of Day report was not accessible if the user privilege was set to authentication.
  • Fixed an issue where mapping payment methods for the Cayan Genius terminal caused Lightspeed Onsite to crash.
  • Fixed an issue where on the Product card selecting Update Costs of Products on this PO cleared the Default Supplier.
  • Fixed an issue where users who do not have Setup MultiStore enabled cannot do inventory lookups or Transfers In.
  • Fixed an issue where changing the Customer on an Invoice that was paid by Gift Card clears the Gift Card payment.
  • Fixed an issue in POS Mode where the account window opened behind the customer card.
  • Custom fields now print accurately for Supplier Invoices.
  • Fixed an issue that caused the Export Tools to crash.
  • Fixed an issue where accessing Customer history from POS mode caused Lightspeed OnSite to crash.
  • Product Codes now print on labels by default.
  • Printing a barcode based on a Product Code is supported.
  • Updating a master product description now updates the child products.
  • Fixed an issue where performing a GSX warranty lookup caused Lightspeed Onsite to crash.
  • Barcodes of the Multi-Store Label are blank custom labels designed using the C39 barcode.
  • Fixed an API issue where updating an invoice with an activated gift card on it caused the value of the gift card to double.
  • Columns now sort properly in gift card table.
  • Columns now sort properly in inventory count window.
  • StoreMaster now updates the Invoice Modified Date for non-cash payments.
  • Using a Pre-Existing preset now displays the product fields in Import Tools.
  • Fixed an issue where a phone number was occasionally shown in the email field of an invoice card.


Mac OS X Yosemite

  • Fixed an issue where posted or exported Supplier Invoices were displayed with a lock icon.
  • Fixed an issue where text was cut off in Station Setup & Pricing Level Setup.

Advanced Reporting 2.0

  • Supports the completely redesigned Advanced Reporting 2.0 add-on module, a powerful cloud-based tool for deep retail analysis across any number of store locations.

Updated API Documentation

May 18, 2015

Lightspeed Retail Update: X-Ray

Bug Fixes

  • Fixed an issue where matrix parent items incorrectly linked short and long descriptions with child products.
  • Fixed an issue where adding multiple single items to a work order converted the items to a box, even when Do Not Convert Singles to Boxes Automatically was enabled.
  • Fixed an issue where an ampersand in a customer name caused printing errors.
  • Fixed an issue where, credit card error messages persisted onscreen even after pressing the Hide button.
  • Fixed an incorrect price in the Giant catalog.
  • Fixed an issue where logging back on during a quote created a second copy of the quote.

May 27. 2015


 In Settings > General Options > Customize Product Listing you can now add these SKU fields to product listings: UPC, EAN, Custom/Shop SKU and Manufacturer SKU.

In Settings > Set Prices you can now Archive Price Schemes you no longer wish to use.


Bug Fixes

Fixed an issue where special characters such as ampersands were not displayed properly in emailed receipts.

Fixed an issue where the Save Changes button was not available during field changes.

Fixed an issue where after you added an item to a box of items or assembly you went to the item details screen instead of the box of items or assembly tab.

Fixed an issue where when you changed the description of an item the Save Changes button was not active until you moved to another field.

Fixed an issue where a qwerty keyboard rather than a numeric one was displayed when a user was closing a till, performing a payout or drop, or adding an amount.

Fixed an issue where quantity available did not display in product matrices.

Fixed an issue where deleting tags for an item was causing unexpected functionality.

Fixed an issue where purchase orders that have special orders on them and are received in a shop that isn’t the intended shop for the purchase order did not set aside quantities for the special orders when received.

May 15, 2015

Web Store 3.2.8

  • Fixes an issue with Lightspeed OnSite connectivity.

May 14, 2015

Web Store

  • Fixed an issue with account registration.

May 14, 2015

Web Store 3.2.7

  • New Cayan (Merchant Warehouse) simple integration payment module (Admin Panel > Payments).
  • Fixed an issue where empty Categories and Families/Manufacturers would appear even if the “Display Empty Categories” (Admin Panel > Store Settings > Products) option was set to OFF.
  • Fixed an issue that would prevent customers that signed in via Facebook from logging out.
  • Fixed an issue in the Brooklyn 2014 theme where the “Continue Shopping” link on the edit cart screen would not update the browser’s URL properly.
  • Fixed an issue with Google Analytics tracking.
  • Translation was added or fixed for the following:
    - The account creation form
    - The account edit form
    - 404 error messages
    - The “By Manufacturer” Families/Manufacturers label
    - Search fields
    - All themes: All “Submit” strings in submit buttons
  • (OnSite self-hosted only) For web stores installed in subdirectories, the company logo now appears correctly on the checkout home screen.
  • (OnSite self-hosted only)  For web stores installed in subdirectories, the “Forgot Password” function on checkout pages now works as intended.

April 29, 2015

Lightspeed Retail POS app 2.1

  • Performance enhancements:
    • Switching users via a PIN is now faster.
    • You can now log in and select a register even under bad network conditions.
  • Faster and easier numeric inputs with the new number pad.
  • Tapping on an email link within the Retail Manager section now starts a new email.
  • A welcome screen now appears when opening the app for the first time.
  • Your company logo now appears on the PIN Lock screen.
  • The cash drawer now opens after a cash amount is saved in the payment screen.
  • General bug fixes and performance improvements in the Retail Manager section.

April 28, 2015

Lightspeed Retail Update: Wormhole

Bug Fixes

This release was all about squashing your top-reported bugs:

  • Fixed an issue where Break Down Boxes did not correctly break down items with multiple child options.
  • Fixed an issue where returning an archived item did not unarchive it.
  • Fixed an issue where SmartEtailing memory usage caused upload failures.
  • Fixed an issue where searching for archived items returned incorrect results.
  • Fixed an issue where a transferred item that is archived appears in the Item History as removed for transfer, but does not show that the item is returned when the transfer is archived.
  • Fixed an issue where items could not be saved if a date custom field is configured to include time.
  • Fixed an issue where parts of notification messages were missing.
  • Fixed an issue where the End of Day report did not display correct information for Profit and Category.
  • Fixed an issue where the End of Day report did not correctly calculate the number of items sold.
  • Fixed an issue so that deleting a special order now creates an inventory log entry, so that special orders that are deleted by mistake can be tracked.
  • Fixed an issue where the Payment Type did not display in an exported Payments Received report.
  • Fixed an issue where imported items attached to a Purchase Order were duplicated in the Item Search.
  • Fixed an issue where manual inventory adjustments were not correctly reported in the Inventory History Report.
  • Fixed an issue where saving a Gift Card as a quote changed it to a miscellaneous item.
  • Fixed an issue where users could not download Roll-Up Reports.
  • Fixed an issue where Price Rules applied to only one location were not applied.
  • Fixed an issue where locking a register did not function properly.
  • Fixed an issue where updating a child product’s short or long description updated the parent product.
  • Fixed an issue where transferring items using the All Received button more than once clears the list of sent items.
  • Fixed an issue where not all the items from the Quality Bicycle Products website displayed in our catalog.
  • Fixed an issue where default costs were not applied correctly to auto-added items.
  • Fixed an issue where the default vendor was not displayed for items that were sold, refunded or had their quantity adjusted in the Inventory Count.

May 11, 2015

  • Fixed an issue where opening an Item’s details in a new tab caused issues navigating between sub-tabs.
  • Fixed an issue with Mercury Refund Processing where refunds of manual entries were not correctly processed and an error message was displayed.
  • Fixed an issue where Date Custom Fields were displayed incorrectly.
  • Fixed an issue where pulling items for layaway only pulls items from the current shop rather than the specified shop.
  • Fixed an issue where the Misc. and Labor buttons did not function correctly after pressing the Category button during a sale.
  • Fixed an issue where Items that are auto-added for sale, ad-hoc refunded, or added by reconciling an inventory count are not assigned a vendor, even if they have a default vendor set.
  • Fixed an issue where credit card error messages could not be dismissed.

April 15, 2015

Web Store 3.2.6

  • UI improvements for the Brooklyn 2014 theme.
  • Corrected a rare issue that would cause items to be oversold.
  • Corrected an issue where simple payment methods ignored a registered customer’s existing billing address that was different from the shipping address.
  • Fixed a bug with Google Adwords Integration that was preventing Web Store from submitting Adwords conversion data to Google.
  • Menus were modified to support two-line menu titles.
  • Fixed canonical URL generation.
  • Product URLs no longer include an extra “http://” in their links when the “Use Categories In Product Urls” URL Option is enabled in the Admin Panel.
    Important: In order for this fix to take effect, you must regenerate the product URLs. To do so:
    1. Go to Admin Panel > Store Settings > URL Options.
    2. Disable the “Use Categories In Product Urls” option, and then click Save.
    3. Re-enable the “Use Categories In Product Urls” option, and then click Save.
  • Removed the “Default Locale (Language) Code” field in Admin Panel > Store Settings > Localization. Web Store now defaults to the customer’s default browser language.
  • Fixed an issue whereby downloading orders from Amazon’s Marketplace Service would cause errors. This error occurred when orders had only a first name for the customer.
  • Updated the department (state) list for France and ordered the list by INSEE code.
  • (Lightspeed OnSite only) In the Web Store products menu, Web Categories are now sorted based on their menu position as set in Lightspeed OnSite (Tools > Setup > Web Categories). If you’re using the “Blended into Products Menu” Admin Panel setting for Families (Admin Panel > Store Settings > Display Options > Show Families on Product Menu), Families are sorted alphabetically after the Web Categories. Custom Pages also appear in alphabetical order after Web Categories.
  • (Lightspeed OnSite only) Fixed an issue whereby a product’s “Regular Price” wouldn’t appear for child products when the “Slashed Prices” option was enabled and the product did not have a Web Store Price.
  • (Lightspeed OnSite only) When a child product is selected, the product page now displays the short description for the child product instead of the master product description.
  • (Lightspeed OnSite only) Billing Address fields are now correctly populated on downloaded Web Orders.

Developer Note (Lightspeed OnSite only)

If your Web Store uses a customized theme, you may be required to update the theme to take advantage of bug fixes offered in this release. For more information, refer to these two articles:
  • Google Adwords Integration issue:

  • Missing product “Regular Price issue (for Santa Cruz theme only):

April 14, 2015

Lightspeed Retail Update: Vulcan


  • Now supports long product descriptions for Web Store (up to 12,000 characters).
  • Gift card number included in Payments report and export.
  • Upgraded to new version of Google Sign-in service.
  • Removed “Clear all counts” button from Inventory Counts to prevent accidental data loss. Instead of clearing all data you should instead archive the existing inventory count and create a new, empty count.

Bug Fixes

  • Restored button for navigating between a boxed item and its container box.
  • Fixed an issue where Advanced Reporting would give an unknown error.

March 25, 2015

Web Store 3.2.5

  • Customers can now register an email address that has been used on a guest checkout.
  • Enhancements to Brooklyn 2014 user interface.
  • USPS now calculates shipping for international destinations.
  • Various stability enhancements and bug fixes.

Developer Note (Lightspeed OnSite only)

The autofocus attribute was removed from the Brooklyn 2014 theme in Web Store 3.2.5. However, this change does not affect customized Brooklyn 2014 themes. If you’re using a customized Brooklyn 2014 theme and you want to remove the autofocus attribute, you must modify your Brooklyn 2014 files as specified here:

March 18, 2015

Lightspeed Retail POS app 2.0

  • Now includes a Lightspeed Retail Manager menu that lets you access all the Lightspeed Retail management tools, such as inventory management, reports, advanced sale workflows (i.e. special orders, layaways), work orders, and account settings. Click here to get started.
  • Improved design with simpler navigation, new icons, larger tappable areas, and new font.
  • General bug fixes.

March 17, 2015

Lightspeed Retail Update: Ultraviolet

  • You can now disable discounts on individual items  and Labor to protect your margins. Accessed through the new “Discounts Allowed” item details option and “No Discounts on Labor” setting in General Options.
  • Breadcrumb navigation now includes top-level navigation items, such as Sales and Inventory.
  • Updated Sidebar Main Menu:
    • Consolidated all session information in the Main Menu. The menu now includes the “Employee”, “Shop”, “Register”, “Lock”, “Sign Out”, and “Time Clock” options that were previously accessible via the bottom menu bar, which was removed for increased screen real estate.
    • The Sign-Out (logout) option is now minimized to encourage the use of the lock function for stores utilizing user access PINs.
    • The menu can now be “pinned” so that it remains open on small screens, such as on iPads.

March 03, 2015

Web Store 3.2.4

Bug fixes/Enhancements

  • Fixed the width and height ratio for a header image in email receipts.
  • Fixed PayPal Pro for tax-inclusive stores when shipping to a taxable destination with taxable shipping enabled.
  • Fixed an issue whereby the handling fee was not always included on the confirmation page when the user selected ‘in store pickup’.
  • If all items that are eligible for a promo code are removed from the cart, the promo code field is now automatically cleared.
  • Shipping charges are now updated after editing the cart from the confirmation screen.
  • Fixed an issue with images loading from the incorrect location.
  • Fixed an issue with certain pages not working if Web Store was installed in a subdirectory.

Developer Note (Lightspeed OnSite only)

If your Web Store uses a customized theme, you may be required to update the theme to take advantage of bug fixes offered in this release. For more information, refer to these three articles:
  • Header image aspect ratio issue:

  • Missing breadcrumbs (Brooklyn 2014):

  • Web Store installed in a subdirectory (Brooklyn 2014):

February 25, 2015

Lightspeed Retail Update: Tachyon

  • The Customer Facing Display is now available to all customers!
  • Credit Card signatures captured via the iPad are now visible in the transactions detail page
  • Some users with slow internet will see speed improvements when scanning items on the register
  • Cost and Subtotals are now visible on Layaways, Special Orders and Work Order Reports
  • New page headers on printed documents
  • Added ability to see and sort inventory counts by last modified date
  • Transfers now easily show items that are out of stock
  • Added additional color choices in custom-color options set
  • Work Order notes field will now grow as you add longer notes
  • Item quantity field on purchase orders does not cut off large numbers

Bug Fixes/Enhancements

  • Fixed issue where new multi-store pricing does not work with Shopify integration
  • Fixed issues where item records dates were set to 00/00/0000
  • Fixed issues in Firefox and Chrome where trailing zeros were being cut off after the decimal
  • Fixed issue where profit was being calculated incorrectly in some cases on Sales Tax Report

February 19, 2015

Web Store 3.2.3

Bug Fixes/Enhancements

  • Fixes a performance regression for Web Stores with a large number of products.
  • Fixed an issue with the 3.2.2 release whereby the installation process would sometimes stall.
  • (Lightspeed Retail only) Fixed an issue with the Santa Cruz theme’s checkout.

February 18, 2015

Lightspeed OnSite 2015.2.0


  • The save time for Purchase Orders, Quotes, Orders, & Invoices with many line items is now faster.
  • The save time for changed quantities on Purchase Orders, Quotes, Orders, & Invoices is now faster.
  • The response time of  Purchase Orders, Quotes, Orders, & Invoices has been improved.
  • Performance optimization now takes place upon installation with a manual reset located in System Preferences.
  • Performance increase for the Accounts Receivable Module.


  • StoreMaster application now uses the Cocoa framework (was previously Carbon).
  • Converted all side drawers to drop down sheets allowing for the removal of legacy code.
  • Improved Help menu for faster access to and remote support.
  • An Invoice can now be voided in POS Mode to prevent Owing Invoices.
  • Expanded the Accounts Receivable window for better navigation of customers.
  • Product label barcodes are now printed off Product ID by default.
  • Moneris messages have now been updated if the card is left in the machine.
  • New Installer Window layout, Retina compatible, with Uninstaller included.

Bug Fixes

  • Removing a customer from an existing invoice no longer removes discounts from the line items on the invoice.
  • Pricing Levels now detect the proper quantity and set the proper Pricing Level.
  • Fixed an issue in StoreMaster when selling a product with a pricing level applied, the discount would apply to the default price instead of the pricing level price.
  • Fixed an issue where a user was unable to open the tills window in POS Mode.
  • Fixed in issue where a sale label was incorrect for tax-inclusive environments.
  • Fixed an issue where Importing a vCard failed.
  • Fixed an issue where Transfer Inventory in Tools was disabled occasionally.
  • Fixed an issue for 1.3 customers where inventory reserving or releasing would cause an inventory quantity issue.
  • Fixed an issue where a jpeg photo could not be opened for a product, customer, supplier, or company logo.
  • Fixed an issue where Lightspeed could crash when adding an item to SRO Additional Items.
  • Fixed an issue where Lightspeed could crash when selecting Gift Cards in Tools.
  • Fixed an issue when using a Moneris Terminal would display a “declined” message when the transaction was approved.
  • Receiving a PO with a linked Order item now updates the Order status to received.
  • Reopening an invoice with a product that has a 100% discount no longer ignores the discount.
  • Fixed an issue where the Lightspeed Server may not start upon reboot of a computer running Mavericks.
  • Selecting “Quantity” in the Set Product Info drop-down no longer results a timeout and crash.
  • Creating a return with a sale offer applied no longer removes the sale offer price.
  • Fixed an issue if a product is sold at a 100% discount that when re-opening the invoice the sell price would be incorrect.
  • Fixed an issue where changing a line item quantity on an invoice would cause discounts to be removed.
  • Fixed an issue where receiving a PO for a linked Order did not update the status to Received.

Mac OS X Yosemite

  • Fixed an issue where a text box background color would display incorrectly.
  • Fixed an issue where text could be cut off in the Company Setup Panel and GSX setup window.
  • Fixed shading issues for document linked/related tabs, customer categories, and setup panels in tools.
  • Fixed an issue where Label Designer would not function properly.
  • Fixed an issue where the keyboard would become unresponsive.
  • Fixed an issue where a Magic Mouse would cause Lightspeed to crash.


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